Product / Playbook
A complete workflow for the message that needs action.
Use this as the operating blueprint for confirmations, cancellations, support moments, and repeat-purchase triggers—all with clear ownership and measurable outcomes.
The save flow
A cancellation is a signal, not always a final answer.
Give the customer a useful option before a lost order becomes a support ticket. 0CHAT matches intent, offers the right next step, and keeps the order state honest.
Urban Gear
Official account · now
You requested to cancel order #8429. Is this correct?
Before you go, would a 15% discount help?
Protected revenue
₹1,42,800
The view after the message
Measure the work you saved.
Message volume is not the outcome. 0CHAT gives your team a view of confirmation, recovery, cancellations, response, and protected revenue.
- A live view of active flows
- Confirmation and response signals
- RTO, recovery, and campaign reporting
The conversation playbook
From first reply to repeat purchase.
Build a system around the moments that make commerce feel personal: a helpful answer, a confirmed order, a saved cancellation, a reason to come back. 0CHAT keeps every stage connected.
Capture
Turn inbound WhatsApp interest into a lead with a name, source, intent, and next action.
Qualify
Use prompts, labels, and ownership so the right person sees the right conversation.
Act
Confirm orders, collect advances, update fulfillment, and answer routine questions automatically.
Learn
See which flows protect revenue and which conversations deserve a better answer.