Product / Features

Everything 0CHAT handles between checkout and customer loyalty.

These modules work together as one WhatsApp commerce operating layer. Start with one workflow, then expand without rebuilding how your team handles conversations.

Choose a planSee the playbook

The 0CHAT operating layer

Capabilities built for the moments that decide outcomes.

Each feature keeps context attached to the conversation and gives your team a clear next action instead of another disconnected notification.

01

Confirm

Turn COD uncertainty into a clear yes.

Send interactive order confirmations through WhatsApp with one-tap confirm and cancel actions. Give your fulfillment team a cleaner queue before the parcel leaves.

  • Native list and button flows
  • Confirmation status sync
  • Order-aware message context
02

Recover

Save the sale before it becomes a return.

Ask for deposits or advances on cash-on-delivery orders, recover abandoned carts, and surface the revenue your flows protect in one operational view.

  • COD advance collection
  • Abandoned cart recovery
  • RTO and savings reporting
03

Resolve

Let routine cancellation requests meet a useful answer.

0CHAT identifies cancellation intent, asks why, offers a measured save option, and updates the order without making your support team repeat the same conversation.

  • Reason-aware cancellation flows
  • Discount and incentive rules
  • Shopify order updates
04

Convert

Make every conversation a trackable relationship.

Capture leads from WhatsApp, assign ownership, move conversations through a pipeline, and keep context attached from first reply to repeat purchase.

  • Shared team inbox
  • Lead assignment and stages
  • Labels, segments, and follow-ups
05

Broadcast

Reach the right customers with a reason to reply.

Use approved templates, useful segmentation, and campaign-level attribution to make broadcasts feel like service instead of noise.

  • Template library
  • Audience segmentation
  • Campaign performance
06

Understand

See what the channel is actually doing.

Replace message counts with the signals that matter: response, confirmation, recovery, fulfillment, and revenue protected.

  • Live flow activity
  • Conversion and response rates
  • ROI and RTO dashboards