Product / FAQ
Questions teams ask before they scale WhatsApp operations.
If you are deciding where to start, these answers explain how 0CHAT fits your Shopify workflow, team structure, and campaign process.
Questions, answered
A clearer way to evaluate 0CHAT.
Still deciding where to begin? Tell us the workflow that is costing your team the most attention and we will help you map the fastest first step.
What does 0CHAT connect to?
0CHAT is designed around Shopify commerce workflows and WhatsApp conversations. The editable integration layer can be extended for your catalog, order, fulfillment, and customer data requirements.
Can I use it for more than order notifications?
Yes. 0CHAT is built for the full conversation lifecycle: lead capture, qualification, broadcasts, abandoned carts, order confirmation, fulfillment updates, support, cancellation rescue, and repeat purchase follow-up.
Can my team work from the same inbox?
The product is designed for shared ownership. Teams can route conversations, assign leads, use labels and stages, and keep a record of the next action instead of passing screenshots around.
Do messages use approved WhatsApp templates?
Template-based flows are part of the operating model. The exact message types, approval requirements, and pricing depend on your WhatsApp Business setup and region.
Still have a question?
Bring your workflow and we will map the next move.
Share the store moment you want to improve first, and we will suggest the fastest rollout path.