0CHAT / WHATSAPP COMMERCE
0CHAT turns WhatsApp conversations into confirmed orders, recovered carts, qualified leads, and a cleaner day for your team. Confirm, recover, support, and convert without turning your team into a notification desk.
Order confirmation
Less chasing.
More certainty.
Urban Gear
Official account
Today
Thank you for your order from Urban Gear.
Order #5001 · ₹10,740
Cash on delivery
Please confirm your order so we can start preparing it.
Confirmed. Your order is now being prepared.
10:42 AM ✓✓
01
channel your customers already use
24/7
flows that keep working after hours
1→1
conversation to order context
The 0CHAT operating layer
The channel is familiar. The work behind it does not have to be chaotic. Put useful automation, ownership, and order context behind every customer moment.
Confirm
Send interactive order confirmations through WhatsApp with one-tap confirm and cancel actions. Give your fulfillment team a cleaner queue before the parcel leaves.
Recover
Ask for deposits or advances on cash-on-delivery orders, recover abandoned carts, and surface the revenue your flows protect in one operational view.
Resolve
0CHAT identifies cancellation intent, asks why, offers a measured save option, and updates the order without making your support team repeat the same conversation.
Convert
Capture leads from WhatsApp, assign ownership, move conversations through a pipeline, and keep context attached from first reply to repeat purchase.
Broadcast
Use approved templates, useful segmentation, and campaign-level attribution to make broadcasts feel like service instead of noise.
Understand
Replace message counts with the signals that matter: response, confirmation, recovery, fulfillment, and revenue protected.
The save flow
Give the customer a useful option before a lost order becomes a support ticket. 0CHAT matches intent, offers the right next step, and keeps the order state honest.
Urban Gear
Official account · now
You requested to cancel order #8429. Is this correct?
Before you go, would a 15% discount help?
Protected revenue
₹1,42,800
The view after the message
Message volume is not the outcome. 0CHAT gives your team a view of confirmation, recovery, cancellations, response, and protected revenue.
The conversation playbook
Build a system around the moments that make commerce feel personal: a helpful answer, a confirmed order, a saved cancellation, a reason to come back.
Turn inbound WhatsApp interest into a lead with a name, source, intent, and next action.
Use prompts, labels, and ownership so the right person sees the right conversation.
Confirm orders, collect advances, update fulfillment, and answer routine questions automatically.
See which flows protect revenue and which conversations deserve a better answer.
Plans that grow with the conversation
Every team has a different first workflow. Choose the operating depth that fits now, then expand when the signals make the next step obvious.
Starter
A focused beginning for a growing store.
For teams validating WhatsApp commerce flows.
Growth
More automation for a busier operation.
For teams ready to reduce manual follow-up.
Scale
A deeper operating layer for high volume.
For brands with complex workflows and teams.
Questions, answered
Still deciding where to begin? Tell us the workflow that is costing your team the most attention.
Talk to the team0CHAT is designed around Shopify commerce workflows and WhatsApp conversations. The editable integration layer can be extended for your catalog, order, fulfillment, and customer data requirements.
Yes. 0CHAT is built for the full conversation lifecycle: lead capture, qualification, broadcasts, abandoned carts, order confirmation, fulfillment updates, support, cancellation rescue, and repeat purchase follow-up.
The product is designed for shared ownership. Teams can route conversations, assign leads, use labels and stages, and keep a record of the next action instead of passing screenshots around.
Template-based flows are part of the operating model. The exact message types, approval requirements, and pricing depend on your WhatsApp Business setup and region.
The next message matters
Bring us the store moment you want to improve first. We will help you map the flow from message to outcome.